Privacy Policy

Shopibaba.com
Effective Date: 3 November 2026
Last Updated: 3 November 2026

1. Introduction

Welcome to Shopibaba.com!

At Shopibaba (“Shopibaba”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, share, and protect your personal information when you visit our website, create an account, browse products, place orders, make payments, contact our customer support team, or use any of our services.

Shopibaba operates as an e-commerce platform offering products through its own inventory as well as third-party sellers, suppliers and business partners.

By accessing or using Shopibaba.com, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent through the appropriate process.

2. Information We Collect

We may collect the following categories of information when you interact with our website.

A. Personal Information

• Full name
• Email address
• Mobile number
• Billing address
• Shipping and delivery address
• Account login information
• Customer service communications

B. Order and Transaction Information

• Products purchased
• Order numbers and purchase history
• Payment status and transaction references
• Delivery and tracking information
• Return, refund and replacement requests
• Invoice and billing details

C. Payment Information

Payments made through Shopibaba may be processed by authorised third-party payment gateways and financial service providers.

We may receive transaction references, payment status and limited payment-related information necessary to manage your orders.

We do not intend to store complete payment card numbers, CVV numbers, UPI PINs or banking passwords on our website.

D. Technical and Usage Information

When you visit Shopibaba.com, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage and browsing activity
• Pages visited and products viewed
• Referral sources
• Cookies and similar tracking technologies

E. Communication Information

We may collect information you voluntarily provide through:

• Contact forms
• Email communications
• WhatsApp communications
• Customer support requests
• Product reviews and feedback
• Website chat or AI-powered customer support, if enabled

Please do not share passwords, OTPs, UPI PINs or complete payment card details through customer support channels.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

• Creating and managing customer accounts.
• Processing and confirming orders.
• Managing payments, cancellations and refunds.
• Arranging product packaging, shipping and delivery.
• Providing order tracking and delivery updates.
• Responding to customer inquiries and complaints.
• Managing returns, replacements and warranty-related requests.
• Improving our website, products and shopping experience.
• Personalising product recommendations and offers.
• Detecting and preventing fraudulent transactions.
• Maintaining business, accounting and tax records.
• Sending promotional communications where permitted and, where required, with your consent.
• Complying with applicable laws and regulatory requirements.

We will use personal information only for the purposes disclosed to you or otherwise permitted by applicable law.

4. Third-Party Sellers and Marketplace Transactions

Shopibaba may offer products through different fulfilment and selling arrangements, including:

1. Products owned, stocked and sold directly by Shopibaba.
2. Products supplied or fulfilled by third-party suppliers.
3. Products listed or sold by independent third-party sellers, where marketplace functionality is available.

To fulfil your purchases, we may share necessary customer information with relevant sellers, suppliers, warehouses and logistics partners.

Such information may include your name, contact number, shipping address, order details and delivery instructions.

Third-party sellers and suppliers are expected to use customer information only for authorised business purposes, including order processing, fulfilment, delivery, returns and customer service.

Their independent privacy practices may also apply where they separately process your information.

5. Payment Processing and Security

Shopibaba may work with authorised payment service providers to facilitate secure online transactions.

Depending on the payment method selected, your payment information may be processed by third-party providers.

These providers may process your information under their own privacy policies, security practices and applicable legal requirements.

Shopibaba does not control the independent privacy practices of external payment providers.

6. Sharing of Personal Information

We do not sell your personal information to third parties.

However, we may share necessary information with trusted service providers and business partners, including:

• Payment gateways and financial service providers.
• Courier, shipping and logistics companies.
• Third-party sellers and product suppliers.
• Website hosting and cloud service providers.
• IT maintenance and technical support providers.
• Customer relationship management (CRM) providers.
• Marketing and advertising service providers.
• Analytics and website performance providers.
• AI-powered customer support providers, if enabled.
• Government authorities, regulators or law enforcement agencies when legally required.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

7. Cookies and Tracking Technologies

Shopibaba.com may use cookies, pixels and similar technologies to improve website functionality and customer experience.

These technologies may help us:

• Maintain customer login sessions.
• Remember shopping cart contents.
• Save website preferences.
• Understand website traffic and visitor behaviour.
• Analyse product performance.
• Improve website speed and functionality.
• Support advertising and marketing campaigns.

You may manage or disable cookies through your browser settings. However, certain website features may not function properly if essential cookies are disabled.

Where required, we will seek consent before using non-essential cookies or tracking technologies.

8. Marketing and Promotional Communications

We may use your contact information to send relevant communications about:

• New product launches.
• Special offers and discounts.
• Seasonal sales and promotions.
• Shopping recommendations.
• Order-related announcements.
• Shopibaba news and updates.

Promotional communications will be sent in accordance with applicable law and consent requirements.

You can unsubscribe from marketing emails using the unsubscribe option or request that we stop promotional communications by contacting our support team.

Please note that essential transactional communications, such as order confirmations, payment notifications and delivery updates, may continue even if you opt out of marketing messages.

9. AI Customer Support and Automated Services

If Shopibaba introduces AI-powered chatbots, virtual assistants or automated recommendation systems, these services may process information you provide to:

• Answer product-related questions.
• Provide pricing and availability information.
• Assist with order-related inquiries.
• Explain shipping and return procedures.
• Offer product recommendations.
• Improve customer support services.

Information shared with external AI service providers may be processed under their applicable privacy terms and contractual arrangements.

Customers should not share passwords, OTPs, UPI PINs or complete payment card details through AI chat services.

10. Affiliate Marketing and External Links

Shopibaba may participate in affiliate marketing programmes and partnerships with third-party brands, merchants and affiliate networks.

Some links on our website may be affiliate links. If you purchase products or services through such links, Shopibaba may receive a commission at no additional cost to you.

External websites, including affiliate partners, operate independently and have their own privacy policies and terms of service.

We are not responsible for the privacy practices, content or security of external websites.

11. Data Storage, Retention and Deletion

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, subject to applicable legal requirements.

Information may be retained for purposes such as:

• Completing transactions.
• Managing customer accounts.
• Resolving complaints and disputes.
• Processing returns and refunds.
• Maintaining tax and accounting records.
• Preventing fraud and security incidents.
• Complying with legal and regulatory obligations.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable law and legitimate retention requirements.

12. Data Security

We take reasonable technical, organisational and administrative measures to protect customer information against:

• Unauthorised access.
• Accidental loss.
• Misuse or alteration.
• Unauthorised disclosure.
• Data theft and security breaches.

Security measures may include SSL/TLS encryption, access controls, secure hosting, authentication mechanisms, monitoring and appropriate backup procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Request information about how your personal data is being processed.
• Raise concerns or complaints regarding the use of your information.
• Nominate another individual to exercise your rights where permitted by applicable law.

You may exercise these rights by contacting Shopibaba through the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Shopibaba.com is intended for general consumers and is not designed to knowingly collect personal information directly from children in violation of applicable law.

Where parental or guardian consent is legally required, we will follow the applicable requirements.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

15. Third-Party Services

Our website may integrate with external services, including:

• Payment gateways.
• Courier and shipment tracking platforms.
• Analytics services.
• Advertising platforms.
• Social media integrations.
• Cloud hosting providers.
• Customer support tools.
• Affiliate marketing networks.

These services may collect or process certain information according to their own privacy policies.

We encourage customers to review the privacy policies of third-party services before using them.

16. International Data Transfers

Some of our service providers, technology partners or cloud infrastructure providers may process or store information outside India.

Where personal information is transferred outside India, we will take appropriate steps to comply with applicable Indian laws and any applicable restrictions or requirements concerning international data transfers.

17. Grievance Redressal and Privacy Complaints

If you have any questions, concerns or complaints about this Privacy Policy or the handling of your personal information, you may contact our designated Grievance Officer using the details below.

We will review and respond to privacy-related requests and complaints within the time limits prescribed under applicable law.

Grievance Officer: [Insert Designated Officer’s Name]
Email: [Insert Grievance Email Address]
Business Address: [Insert Registered Business Address]
Website: https://Shopibaba.com

18. Changes to This Privacy Policy

Shopibaba reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, service providers or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

We encourage customers to review this page periodically.

19. Contact Us

For questions, privacy requests, complaints or further information about this Privacy Policy, please contact us:

Shopibaba.com
Email: [Insert Official Customer Support Email]
Customer Support: [Insert Contact Number]
Business Address: [Insert Registered Business Address]
Website: https://Shopibaba.com

Thank you for shopping with Shopibaba – One Place. Every Possibility.

We value your trust and are committed to protecting your privacy while providing a safe, convenient, and enjoyable shopping experience.