Shopibaba.com
Effective Date: 3 November 2026
Last Updated: 3 November 2026
1. Introduction
Thank you for shopping with Shopibaba!
We want every customer to have a convenient and reliable shopping experience.
This Return, Refund & Replacement Policy explains the conditions and procedures for returning products, requesting replacements and receiving refunds for purchases made through Shopibaba.com.
Shopibaba operates a hybrid e-commerce business model that includes:
- Products sold directly by Shopibaba.
- Products sold by independent third-party sellers.
- Products purchased through external affiliate merchant links.
Different return conditions may apply depending on the product and seller.
2. Standard Return Window – 7 Days
Eligible products purchased directly through Shopibaba may be returned within 7 calendar days from the date of delivery.
For products sold by third-party sellers, the applicable return period and conditions will be displayed on the relevant product page or at checkout.
Customers should check the product-specific return information before placing an order.
The seven-day standard policy does not override any rights or remedies available under applicable consumer protection law.
3. Eligible Reasons for Return
A customer may request a return or replacement for reasons including:
3.1 Damaged Product
The product arrives physically damaged or broken.
3.2 Defective Product
The product does not function as intended or has a manufacturing defect.
3.3 Wrong Product Delivered
The delivered product differs from the product ordered.
3.4 Missing Items
Parts, accessories or items included in the order are missing.
3.5 Incorrect Product Description
The product materially differs from its advertised description, specifications or agreed features.
3.6 Other Eligible Reasons
Other return reasons may be accepted according to the applicable product-specific policy and consumer protection requirements.
4. Product Condition for Returns
For ordinary change-of-mind returns, eligible products should generally be:
- Unused and unworn.
- In their original condition.
- Returned with original packaging where reasonably available.
- Accompanied by accessories, manuals and included components.
- Accompanied by the invoice or order details.
However, a reasonable inspection necessary to identify a defect or assess whether a product is as described will not automatically disqualify a legitimate consumer complaint.
Customers should not be required to preserve packaging where doing so would defeat their statutory rights.
5. Non-Returnable Products
Certain products may be excluded from ordinary change-of-mind returns due to their nature, hygiene, safety, personalisation or other legitimate restrictions.
Examples may include:
- Personal care and hygiene products.
- Certain beauty and grooming products once opened.
- Perishable goods.
- Customised or personalised products.
- Products sealed for hygiene or health protection once unsealed.
- Digital products or downloadable content where applicable.
- Products specifically marked as non-returnable before purchase.
These exclusions will be disclosed clearly on the relevant product page.
Important: Non-returnable classification does not remove applicable legal remedies for defective, damaged, deficient, spurious, misdescribed or incorrectly supplied products.
6. Third-Party Seller Return Policy
Some products on Shopibaba may be sold by independent third-party sellers.
For these products:
- The seller’s identity will be displayed as applicable.
- Product-specific return conditions will be available before purchase.
- The applicable return window will be disclosed on the product page.
- Seller-specific exclusions and return shipping conditions will be communicated before checkout.
- Customers may submit return requests through the Shopibaba support channel.
Third-party sellers must comply with Shopibaba’s minimum standards and applicable Indian consumer protection laws.
A seller cannot refuse a legally valid return or refund request merely because its individual policy states otherwise.
Where a seller’s policy conflicts with applicable law, applicable law will prevail.
Shopibaba will provide the appropriate platform grievance mechanism and will fulfil its own legal responsibilities.
7. How to Request a Return
Customers can request a return by contacting Shopibaba customer support.
Return Request Email: [Insert Official Email]
Please include:
- Customer name.
- Order number.
- Product name.
- Delivery date.
- Reason for return.
- Photographs or videos, where relevant.
- Preferred resolution: refund or replacement.
Return Request Procedure
- Submit your request within the applicable return window.
- Shopibaba or the relevant seller will review your request.
- Additional information may be requested where reasonably necessary.
- An eligible return request will be approved.
- Return pickup or an alternative return arrangement will be communicated.
- The product will be inspected where appropriate.
- The approved refund or replacement will be processed.
For defective or incorrect products, customers should not be required to bear return costs where applicable law requires the seller or responsible business to bear them.
8. Return Pickup and Shipping Charges
Where reverse pickup is available, Shopibaba or its relevant logistics partner will arrange collection.
If reverse pickup is unavailable, customers may receive instructions for returning the product through an approved shipping method.
For eligible returns involving defective, damaged, incorrect or misdescribed products, return shipping costs will be handled in accordance with applicable law and the responsibility of the relevant seller or business.
For voluntary change-of-mind returns, any applicable return shipping fee will be disclosed before the purchase or return arrangement.
9. Refund Policy
Approved refunds will generally be issued through:
9.1 Original Payment Method
Where technically available, refunds will be processed to the original payment method used for the purchase.
Examples:
- UPI.
- Debit card.
- Credit card.
- Net banking.
- Wallet or other original payment method, where supported.
9.2 Bank Transfer
Where a refund to the original payment method is unavailable or unsuitable, Shopibaba may process the refund through a bank transfer to a verified bank account, subject to applicable payment and legal requirements.
Customers may be asked to provide:
- Account holder name.
- Bank account number.
- IFSC code.
- Bank name.
Bank details must be provided only through an authorised secure channel.
Shopibaba will never request a UPI PIN, ATM PIN, CVV or OTP to issue a refund.
9.3 Refund Timeline
Once a refund is approved and the applicable return requirements are completed, Shopibaba will initiate the refund within a reasonable processing period.
Our operational target is to initiate eligible refunds within 5–7 business days after approval.
The time taken for the funds to appear in the customer’s account may depend on the bank, payment gateway or financial institution.
This operational target does not extend or override any shorter mandatory refund deadline under applicable law.
10. Replacement Policy
Where a product is defective, damaged or incorrectly delivered, customers may request a replacement where available.
Replacement depends on:
- Product availability.
- Seller confirmation, where relevant.
- Product condition.
- Applicable warranty and consumer protection requirements.
If a replacement is unavailable or unsuitable, an appropriate refund or other legally required remedy will be provided.
11. Cancellation Before Shipment
Customers may request cancellation before the order has been dispatched.
Cancellation requests will be processed subject to the order’s fulfilment status and applicable legal requirements.
If the order has already been dispatched, the customer may need to follow the applicable return procedure.
No cancellation restriction will remove rights available under applicable law.
12. Damaged Product on Delivery
Customers are encouraged to inspect delivered packages and report visible shipping damage as soon as reasonably possible.
Photographs or videos of:
- The outer packaging.
- Shipping label.
- Damaged product.
- Missing components.
may help us investigate the complaint.
However, failure to provide an unboxing video or immediate photographic evidence will not automatically invalidate an otherwise legitimate statutory consumer claim.
13. Refunds for Third-Party Seller Products
For third-party seller products:
- Return requests may be reviewed with the relevant seller.
- Refund eligibility will follow the disclosed seller-specific policy, subject to applicable law.
- Approved refunds may be processed through Shopibaba’s payment arrangements or the applicable seller/payment provider arrangement.
- Customers will receive updates regarding the request.
Shopibaba will assist with platform-related grievance escalation.
14. Affiliate Purchases
Products purchased directly from external merchants through affiliate links are subject to the external merchant’s return, refund and cancellation policies.
Shopibaba may receive an affiliate commission from qualifying purchases but does not necessarily process or fulfil those external orders.
Customers should contact the external merchant for returns and refunds relating to affiliate transactions.
15. Warranty and Guarantee
Some products may be covered by manufacturer or seller warranties.
Warranty duration, coverage and exclusions will be disclosed on the relevant product page or accompanying documentation, where applicable.
Customers may need to contact the manufacturer, authorised service centre or seller for warranty support.
Warranty conditions do not remove consumer rights available under applicable law.
16. Order Disputes and Grievance Redressal
If you are dissatisfied with a return, refund or replacement decision, you may escalate your complaint to Shopibaba.
Grievance Officer: [Insert Name]
Designation: Grievance Officer
Email: [Insert Grievance Email]
Phone: [Insert Contact Number]
Address: [Insert Registered Business Address]
We will acknowledge complaints within 48 hours and endeavour to resolve them within one month, in accordance with applicable e-commerce requirements.
17. Policy Updates
Shopibaba may update this policy to reflect changes in its business operations, seller arrangements, logistics services or applicable laws.
The latest version will be published on this page.
18. Contact Us
For return, refund, cancellation or replacement assistance:
Shopibaba.com
Website: https://shopibaba.com
Email: [Insert Official Email]
Return Support: [Insert Support Email]
Phone: [Insert Contact Number]
Address: [Insert Registered Business Address]
Shopibaba – One Place. Every Possibility.