Shopibaba.com
Effective Date: 3 November 2026
Last Updated: 3 November 2026
1. Introduction
Welcome to Shopibaba.com.
These Terms of Service (“Terms”) govern your access to and use of our website, services, products and related facilities.
Shopibaba operates a hybrid e-commerce platform through which customers can purchase products directly from Shopibaba, from independent third-party sellers and, where applicable, through affiliate links to external merchants.
By accessing or using Shopibaba.com, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, please discontinue using our website.
2. Business Model
Shopibaba operates through the following business arrangements:
2.1 Direct Sales
Products owned, stocked and sold directly by Shopibaba.
2.2 Third-Party Marketplace Sales
Products listed or offered by independent sellers through Shopibaba. The relevant seller’s identity and applicable product-specific policies will be disclosed on the product listing or checkout page.
2.3 Affiliate Partnerships
Shopibaba may display affiliate products or links from external merchants. Purchases made through such links may be subject to the external merchant’s terms, pricing, fulfilment and return policies.
3. Eligibility and Account Registration
Customers must provide accurate and complete information when creating an account or placing an order.
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- Providing accurate contact and delivery details.
- Updating incorrect account information.
- Notifying us of suspected unauthorised account access.
You must not use another person’s identity or account without proper authorisation.
Where required by law, minors must use the platform through a parent or legal guardian.
4. Products and Product Information
We aim to provide accurate product descriptions, specifications, photographs, prices and availability information.
However:
- Actual product appearance may vary slightly due to lighting, display settings or manufacturing variations.
- Product images may be representative where clearly indicated.
- Product specifications may change when updated by manufacturers.
- Availability may change without notice.
For marketplace products, the relevant seller is responsible for providing accurate product information, subject to Shopibaba’s platform responsibilities under applicable law.
Material product information, including country of origin, applicable warranty, expiry or best-before information and seller identity, will be displayed where required.
5. Pricing and Taxes
All prices displayed on Shopibaba will be in Indian Rupees (INR), unless otherwise stated.
Applicable taxes, shipping charges and other permitted fees will be disclosed during checkout.
We reserve the right to correct genuine pricing or listing errors. If an order is affected by a material pricing error, we will contact the customer and provide appropriate options, including cancellation and refund where applicable.
No undisclosed charge will be imposed contrary to applicable law.
6. Orders and Order Acceptance
Placing an order constitutes an offer to purchase the selected products.
An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
Order acceptance may be subject to:
- Product availability.
- Payment authorisation.
- Address verification.
- Fraud prevention checks.
- Seller confirmation, where applicable.
If an order cannot be fulfilled, we will notify the customer and arrange an appropriate refund for amounts collected.
7. Payment Terms
Shopibaba may support payment methods such as:
- UPI.
- Debit cards.
- Credit cards.
- Net banking.
- Wallets.
- Cash on Delivery, where available.
Payments may be processed by authorised third-party payment service providers.
Customers must provide accurate payment information and must not use unauthorised payment instruments.
Shopibaba does not request UPI PINs, OTPs or banking passwords through email, WhatsApp or customer support.
8. Shipping and Delivery
Products will be shipped to the delivery address provided during checkout.
Delivery timelines are estimates unless expressly guaranteed.
Delivery may be affected by:
- Courier delays.
- Weather conditions.
- Transportation disruptions.
- Incorrect customer addresses.
- Remote delivery locations.
- Customs or regulatory procedures, where applicable.
Applicable shipping charges and delivery estimates will be displayed before order confirmation.
Please refer to our Shipping & Delivery Policy for additional details.
9. Cancellation, Returns and Refunds
Customers may request cancellation, returns, replacements or refunds in accordance with our Cancellation Policy and Return & Refund Policy.
Our standard return window is seven days from delivery for eligible products, subject to the applicable product-specific policy.
The standard policy does not restrict consumer rights relating to defective, damaged, deficient, spurious, misdescribed or incorrectly delivered products, or other remedies available under applicable law.
For third-party products, the seller-specific return conditions will be disclosed on the relevant product page.
10. Third-Party Sellers
Third-party sellers are independent businesses and are not employees or agents of Shopibaba merely because they list products on our platform.
The seller is responsible for:
- Product authenticity and quality.
- Accurate product descriptions.
- Product packaging and fulfilment where assigned.
- Applicable warranties and guarantees.
- Compliance with product-specific regulations.
- Providing accurate return and refund information.
- Addressing seller-related complaints.
Shopibaba will provide the platform and applicable customer grievance support and will fulfil its own obligations under Indian consumer protection laws.
Nothing in these Terms excludes responsibilities that cannot legally be excluded.
11. Affiliate Products and External Links
Shopibaba may display products from external affiliate merchants.
When customers click an affiliate link, they may be redirected to an external website.
External merchants independently control:
- Product availability.
- Pricing.
- Payment processing.
- Shipping.
- Returns and refunds.
- Customer service.
Any applicable affiliate relationship will be disclosed appropriately.
12. Promotions, Coupons and Discounts
Promotional offers, coupons and discount codes may be subject to specific conditions.
We may specify:
- Offer validity.
- Minimum purchase value.
- Eligible products.
- Maximum discount.
- Usage limits.
- Customer eligibility.
Promotional conditions will be disclosed clearly.
We will not use misleading discount claims or unfair promotional practices.
13. Intellectual Property
All Shopibaba-owned website content, including branding, logos, text, graphics, layouts, original images and website design elements, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, commercially exploit or misuse our protected content without written permission.
Third-party trademarks and product images remain the property of their respective owners.
14. Acceptable Use
Customers must not:
- Use the website for unlawful activities.
- Attempt unauthorised access.
- Upload malicious software.
- Interfere with website operations.
- Submit fraudulent orders.
- Misuse promotional offers.
- Provide false or misleading information.
- Violate intellectual property rights.
- Use automated systems to abuse the platform.
We may restrict or suspend accounts involved in unlawful or fraudulent activity, subject to applicable law and appropriate procedures.
15. Limitation of Liability
To the extent permitted by applicable law, Shopibaba will not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control.
Nothing in these Terms excludes liability for fraud, wilful misconduct, statutory consumer rights, product-related responsibilities or any liability that cannot legally be excluded or limited.
16. Force Majeure
Shopibaba will not be responsible for delays caused by events beyond reasonable control, including natural disasters, war, government restrictions, strikes, transport disruptions, epidemics or major technology outages.
We will take reasonable steps to minimise disruption and communicate relevant updates.
17. Privacy
Your use of Shopibaba is also governed by our Privacy Policy, which explains how we collect, use, share and protect personal information.
Please review the Privacy Policy before using our services.
18. Account Suspension and Termination
We may suspend or restrict access where there is reasonable evidence of:
- Fraudulent transactions.
- Unlawful activities.
- Security threats.
- Repeated misuse of the platform.
- Material violation of these Terms.
Where appropriate, customers will be notified and given an opportunity to resolve the issue.
Any outstanding consumer rights or valid refund obligations will remain unaffected.
19. Changes to These Terms
We may update these Terms to reflect changes in our operations, services or applicable laws.
The revised Terms will be published on this page with an updated date.
Continued use of the website after changes take effect will be subject to applicable notice and consent requirements.
20. Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
Customers are encouraged to contact Shopibaba first to resolve disputes through our grievance redressal mechanism.
Nothing in these Terms prevents a customer from approaching an appropriate Consumer Commission or other competent authority under applicable law.
21. Grievance Redressal
Grievance Officer: [Insert Name]
Designation: Grievance Officer
Email: [Insert Grievance Email]
Phone: [Insert Contact Number]
Registered Address: [Insert Business Address]
We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month, in accordance with applicable e-commerce requirements.
22. Contact Information
Shopibaba.com
Website: https://shopibaba.com
Email: [Insert Official Email]
Phone: [Insert Contact Number]
Address: [Insert Registered Business Address]
Shopibaba – One Place. Every Possibility.